The right help, without the runaround.
Choose the path that fits. For account, billing, privacy, or technical questions, our support inbox is the clearest place to start.
Account access, billing, orders, privacy requests, technical issues, or anything you cannot resolve in the app.
care@futureselfrx.ai → Open your profileUpdate intake information, manage reminders, review saved cards, download your information, or request account deletion.
Go to your account → Continue with Future SelfUse the concierge for education, navigating your record, and non-urgent questions. It is not monitored as emergency care.
Open the concierge →Start here.
I cannot sign in or receive a verification code.
Confirm that you are using the same email address or phone number connected to your account and check spam or filtered messages. If the code still does not arrive, email Support with the contact method you are trying to use. Never email a password or one-time verification code.
How do I update my health or intake information?
Open your profile and choose Intake profile. Changes save to your private Future Self record. If information has already been submitted to an independent clinician for review, contact Support so we can help route an important correction.
How do saved cards and charges work?
Stripe securely hosts card entry. Future Self stores only a Stripe payment-method reference and limited descriptors, not your full card number or security code. Saving a card does not authorize a charge; a saved card may be charged only after you approve a specific purchase and amount.
How do I remove a saved card?
Open Profile → Billing and select Remove next to the card. If a card is tied to a pending authorized transaction, contact Support before removing it.
How do I download or delete my information?
Open Profile → Health data to download a portable copy. Open Profile → Privacy to submit an account-deletion request. The request immediately suppresses Future Self outreach while it is processed. Independent clinicians, pharmacies, or laboratories may retain records they are legally required to keep.
How do I stop texts or marketing messages?
Reply STOP to text messages. You can also change reminder preferences in your profile or email Support. Some transactional, safety, or legally required notices may still be sent where permitted.
Can Support give medical advice or change a prescription?
No. Future Self Support and the AI concierge cannot diagnose, prescribe, change a dose, or override an independent clinician or pharmacy. Support can help route an administrative or care-coordination question to the appropriate independent provider.
What should I include in a support email?
Include the email or phone number associated with your account, a brief description of the problem, and the page or feature involved. Do not send full payment-card details, passwords, one-time codes, or unnecessary sensitive health information by email.